How to talk to a person at vonage

about getting a previously activated device authorized: Vonage VoIP Forum - Bought 2 WRTP54G's: Both have "Invalid" MAC's: "Call Customer Care either first thing in the AM or very late at night, direct towards billing queues(so you get NJ), ask for transfer to Tier 2, and have tech enter ticket for adding device to account. Provide th MAC, s/n, retail partner, and you should be set."